2021 Holiday FAQ

2021 Holiday FAQs

  • Holiday Shipping Timeframes

    2021 Holiday Shipping Methods and Cutoff Dates: To ensure you receive your order by 12/23, the order must be placed no later than 12/10. 

    Please Note: Due to severe weather conditions, orders are delayed in processing and shipping until further notice. Please place your order as soon as possible. We cannot guarantee arrival by 12/23.

  • Holiday Extended Return Policy

    2021 HOLIDAY EXTENDED RETURN POLICY: Orders placed through 11/11-12/10 are eligible for return up to 1/10/2022

    Merchandise must still meet our standard return guidelines. See our Return Policy by clicking here

  • Can I return an item I was gifted?

    Returns can only be created by the original purchaser. Please have the purchaser create a return for the original item and re-purchase the replacement. 

  • Can I exchange an item?

    Unfortunately, we are unable to create exchanges. If you would like to create a return please click here for all return details.

FAQ

FAQ

  • Shipping Delays - Service Alert

    A state of emergency has been declared in British Columbia. As a result of severe weather that triggered flooding and landslides throughout the province, orders are experiencing delays.

    These events have created hazardous conditions across many areas throughout British Columbia that continue to affect shipping operations. 

    Please expect processing delays of up to 3-4 business days before your order ships. Once your order has been shipped, please allow an additional 2-4 business days for your tracking to update. For additional details see the links below for your local carrier.

  • When will my order ship?

    Orders placed with a standard shipping method will take 2-3 business day to process.

    If you selected an expedited shipping method, the processing time is 1-2 business days.

     

  • How can I track my order?

    You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order. You can also view the tracking information by clicking here.

    Please keep in mind that delivery time frame begins calculating once order has shipped from the warehouse.

     

  • Can I cancel an order?

    Our system is designed to process and ship orders as quickly as possible. After you have clicked "Place Your Order", you cannot cancel or modify your order. Once you receive your order in the mail, you may simply return any unwanted items by following our Return Instructions.

  • How do I return an item?

    RETURN GUIDELINES

    If the item(s) your returning meet our Return Policy please see instructions below.

    - Customers are responsible for any return costs.

    - We suggest obtaining proof of return and retaining it until your refund has been processed.

    - You will be notified via email throughout your package journey and once your refund has been approved.

    - Returns will be processed within 5-7 days of arrival at our warehouse.

    - Once approved, allow 2-4 business days for funds to appear in your account.

    - Please include the original order number on the package.

    - Please select a carrier of your choice and send any unwanted items to the following address:

    Roxy.ca
    C/O A52 Returns
    2360 192 St. Unit #110
    Surrey, BC V3Z 0N2

  • How do I check the status of my return?

    Cannot check the return status without the customer providing the tracking number for the label they used to send back the package since customer is responsible for return fees and tracking.

    Please not that all returns take 7-10 business days to complete from the day our facility receives it.

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SHIPPING

Shipping

  • Shipping Delays - Service Alert

    A state of emergency has been declared in British Columbia. As a result of severe weather that triggered flooding and landslides throughout the province, orders are experiencing delays.

    These events have created hazardous conditions across many areas throughout British Columbia that continue to affect shipping operations. 

    Please expect processing delays of up to 3-4 business days before your order ships. Once your order has been shipped, please allow an additional 2-4 business days for your tracking to update. For additional details see the links below for your local carrier.

  • Shipping Rates & Timelines

    Canada Returns Only.

    A state of emergency has been declared in British Columbia. As a result of severe weather that triggered flooding and landslides throughout the province, orders are experiencing delays.

    Please expect processing delays of up to 3-4 business days before your order ships. Once your order has been shipped, please allow an additional 2-4 business days for your tracking to update.

    Taxes/Duties: All orders shipped to Canada may be subject to import duties and taxes that are levied and collected during checkout. There will not be any additional costs billed upon delivery.

    Canada P.O. Box Shipping: We are unable to service PO Boxes at this moment. Please make sure to enter a physical address to avoid any issues with your shipment. 

    Standard/Ground Order Processing: Allow 1-2 business days (excluding weekends & all U.S. federal holidays) for processing before order ships from our warehouse.

    Delivery Time: Time begins calculating once order has shipped from the warehouse. Please allow 24 hours for your tracking number to update from when the order has shipped.

    2021 Holiday Shipping Methods and Cutoff Dates: To ensure you receive your order by 12/23, the order must be placed no later than 12/10. Please be aware that shipping time frames have been delayed due to severe weather.  

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  • How do I get free shipping?

    Join the ROXY Girl Club loyalty program for free shipping and other awesome perks. Click below to sign up.

     

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  • When will my order ship?

    Orders placed with a standard shipping method will take 2-3 business day to process. If you selected an expedited shipping method, the processing time is 1-2 business days.

     

  • What if there's a problem with my shipment?

    Contact Customer Service for assistance by clicking here

     

  • How can I change my shipping address?

    Once an order has been placed, no adjustments to the order details can be made.

     

See all 7 articles

RETURNS

Returns

  • Return Policy

    EXCHANGES:

    We are unable to offer exchanges at this time, however we do accept returns. Please start your return below.

    RETURN POLICY

    2021 HOLIDAY EXTENDED RETURN POLICY: Orders placed through 11/11-12/10 are eligible for return up to 1/10/2022. Merchandise must still meet our standard return guidelines.

    • Merchandise can only be returned if purchased online directly from www.roxy.ca 
    • Merchandise must be in original condition.
    • Items listed as FINAL SALE cannot be returned for a refund.
    • Shipping charges incurred during checkout are not refundable. 
    • Packages that arrive COD may be denied, or the COD amount may be deducted from your return. 

    RETURN GUIDELINES

    • Customers are responsible for any return costs.
    • We suggest obtaining proof of return and retaining it until your refund has been processed.
    • You will be notified via email throughout your package journey and once your refund has been approved.
    • Returns will be processed within 5-7 business days of arrival at our warehouse.
    • Once approved, allow 2-4 business days for funds to appear in your account.
    • Please select a carrier of your choice and send any unwanted items to the following address:

    ROXY.CA

    C/O A52 Returns

    2360 192 St. Unit #110

    Surrey, BC V3Z 0N2

     

  • How do I return an item?

    RETURN GUIDELINES

    If the item(s) your returning meet our Return Policy please see instructions below.

    - Customers are responsible for any return costs.

    - We suggest obtaining proof of return and retaining it until your refund has been processed.

    - You will be notified via email throughout your package journey and once your refund has been approved.

    - Returns will be processed within 5-7 days of arrival at our warehouse.

    - Once approved, allow 2-4 business days for funds to appear in your account.

    - Please include the original order number on the package.

    - Please select a carrier of your choice and send any unwanted items to the following address:

    Roxy.ca
    C/O A52 Returns
    2360 192 St. Unit #110
    Surrey, BC V3Z 0N2

  • How do I check the status of my return?

    Cannot check the return status without the customer providing the tracking number for the label they used to send back the package since customer is responsible for return fees and tracking.

    Please not that all returns take 7-10 business days to complete from the day our facility receives it.

     

  • Can I return an item purchased in-store?

    We only accept returns directly from online purchases at Roxy.ca 

    If you purchased the item from a retail location, you will need to visit the location, you will need to visit the location for a possible return. Please click here for retail locations near you.

     

  • How do I exchange an item?

    Unfortunately, we are unable to create exchanges. If you would like to create a return please click here for all return details.

     

WARRANTY

Warranty

  • WARRANTY POLICY

    Roxy Purchases - For details on warranties, please visit the product description section of the individual item or contact our Customer Service Department at 800-892-2281.

    Note: Facemasks do not carry a manufacturer warranty. If you're experiencing an issue with a facemask, please contact our customer service team.

    In store purchases and purchases from authorized dealer locations/websites – Please email us at Warranty.usa@boardriders.com. Please allow 3-5 business days for a response.

    Note: Not all products carry a manufacturer warranty.

    Apparel & Accessories Warranty

    Baggage Warranty

    Eyewear Warranty

    Footwear Warranty

    Snow Warranty

    Watch Warranty

    Wetsuit Warranty

     

  • Apparel & Accessories Warranty

    Apparel and Accessories Warranty Policy

    Policy covers specifically: Apparel & Accessories

    Boardriders warrants all apparel to be free of defects in material or workmanship for a period of ninety (90) days from the original date of purchase, when purchased from an authorized dealer. The apparel warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.  If a Boardriders product is found to be defective after inspection by a warranty technician, Boardriders will repair or replace the product with an existing comparable model at the technician’s discretion. Boardriders is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

    Limited Warranty Policy Limitations

    Warranty policy is subject to the following limitations:

    • All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
    • All warranty claims returned must have prior return authorization.
    • Repaired or replaced products are covered for the remainder of the original warranty.

    How to process a warranty claim

    We recommend customers first try to process their warranty through an authorized dealer.

    E-mail the warranty department to obtain Warranty Authorization:

    After contacting the warranty department

    • Ship your warranty promptly!
    • Include a copy of the original receipt.
    • If DC Shoes Warranty, print the WA# on the outside of the box.
    • Boardriders is not liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.
    • Ship to:

    Warranty Department

    5600 Argosy Circle

    Building 100

    Huntington Beach, CA 92649

     

    International Warranty Claims:

    • To contact a warranty department outside of the United States Click Here.
    • Select your country and send your request to their customer service department.

    Shipping:

    Customers are responsible for all costs incurred on shipping warranty item(s) to Boardriders. Boardriders will cover shipping cost on replacement or repaired item(s) shipping back to the customer.

     

  • Baggage Warranty

    Baggage Warranty

    Policy covers specifically: Bags, Backpacks and Luggage

    Boardriders warrants all Bags, Backpacks and Luggage to be free of defects in material or workmanship for a period of one (1) year from the original date of purchase, when purchased from an authorized dealer. The Bags, Backpacks and Luggage warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.  If a Boardriders product is found to be defective after inspection by a warranty technician, Boardriders will repair or replace the product with an existing comparable model at the technician’s discretion. Boardriders is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

    Limited Warranty Policy Limitations

    Warranty policy is subject to the following limitations:

    • All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
    • All warranty claims returned must have prior return authorization.
    • Repaired or replaced products are covered for the remainder of the original warranty.

    How to process a warranty claim

    We recommend customers first try to process their warranty through an authorized dealer.

    E-mail the warranty department to obtain Warranty Authorization:

    After contacting the warranty department

    • Ship your warranty promptly!
    • Include a copy of the original receipt.
    • If DC Shoes Warranty, print the WA# on the outside of the box.
    • Boardriders is not liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.
    • Ship to:

    Warranty Department

    5600 Argosy Circle

    Building 100

    Huntington Beach, CA 92649

     

    International Warranty Claims:

    • To contact a warranty department outside of the United States Click Here.
    • Select your country and send your request to their customer service department.

    Shipping:

    Customers are responsible for all costs incurred on shipping warranty item(s) to Boardriders. Boardriders will cover shipping cost on replacement or repaired item(s) shipping back to the customer.

     

  • Eyewear Warranty

    Eyewear Warranty

    Policy covers specifically: Eyewear

    Boardriders warrants all Eyewear to be free of defects in material or workmanship for a period of two (2) years from the original date of purchase, when purchased from an authorized dealer. The Eyewear warranty covers defect of workmanship and materials, but does not cover misuse of the product, lack of care, user caused scratches to the lenses, accidents, or loss of the product.  If a Boardriders product is found to be defective after inspection by a warranty technician, Boardriders will repair or replace the product with an existing comparable model at the technician’s discretion. Boardriders is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

     

    Limited Warranty Policy Limitations

    Warranty policy is subject to the following limitations:

    • All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
    • All warranty claims returned must have prior return authorization.
    • Repaired or replaced products are covered for the remainder of the original warranty.

    How to process a warranty claim

    We recommend customers first try to process their warranty through an authorized dealer.

    E-mail the warranty department to obtain Warranty Authorization:

    • Quiksilver warranty issues email warranty@quiksilver.com
    • Roxy warranty issues email warranty@roxy.com
    • Emailing: please include pictures of the item, picture of the proof of purchase, warranty description, customer address and phone number.

    After contacting the warranty department

    • Ship your warranty promptly!
    • Include a copy of the original receipt.
    • Boardriders is not liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.
    • Ship to:

    Consumer Affairs

    5600 Argosy Circle

    Building 100

    Huntington Beach, CA 92649

     

    International Warranty Claims:

    • To contact a warranty department outside of the United States Click Here.
    • Select your country and send your request to their customer service department.

    Shipping:

    Customers are responsible for all costs incurred on shipping warranty item(s) to Boardriders. Boardriders will cover shipping cost on replacement or repaired item(s) shipping back to the customer.

     

  • Footwear Warranty

    Footwear Warranty

    Policy covers specifically: Footwear

    ZQK warrants all footwear to be free of defects in material or workmanship for a period of ninety (90) days from the original date of purchase, when purchased from an authorized dealer. The footwear warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.  If a ZQK product is found to be defective after inspection by a warranty technician, ZQK will repair or replace the product with an existing comparable model at the technician’s discretion. ZQK is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

     

    Limited Warranty Policy Limitations

    Warranty policy is subject to the following limitations:

    • All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
    • All warranty claims returned must have prior return authorization.
    • Repaired or replaced products are covered for the remainder of the original warranty.

    How to process a warranty claim

    We recommend customers first try to process their warranty through an authorized dealer.

    E-mail the warranty department to obtain Warranty Authorization:

    After contacting the warranty department

    • Ship your warranty promptly!
    • Include a copy of the original receipt.
    • If DC Shoes Warranty, print the WA# on the outside of the box.
    • ZQK is not liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.
    • Ship to:

    Warranty Department

    5600 Argosy Circle

    Building 100

    Huntington Beach, CA 92649

     

    International Warranty Claims:

    • To contact a warranty department outside of the United States Click Here.
    • Select your country and send your request to their customer service department.

    Shipping:

    Customers are responsible for all costs incurred on shipping warranty item(s) to ZQK. ZQK will cover shipping cost on replacement or repaired item(s) shipping back to the customer.

     

  • Snow Warranty

    Snow Warranty

    Policy covers specifically: Snow

    Boardriders warrants all snow specific Outerwear (soft goods), Snowboards and Snowboard Boots to be free of defects in material or workmanship for a period of one (1) year from the original date of purchase, when purchased from an authorized dealer. The Snow warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.  If a Boardriders product is found to be defective after inspection by a warranty technician, Boardriders will repair or replace the product with an existing comparable model at the technician’s discretion. Boardriders is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

     

    Boardriders Limited Warranty Policy Limitations

    Warranty policy is subject to the following limitations:

    • All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
    • All warranty claims returned to Boardriders must have prior return authorization.
    • In the event that the customer is unable to provide proof of purchase, the warranty period will be one (1) year from the date of manufacture of the model.
    • Repaired or replaced products are covered for the remainder of the original warranty.
    • A warranty coordinator will make the final call regarding defective materials and/or workmanship.

     

    How to process a warranty claim

    We recommend customers first try to process their warranty through an authorized dealer.  

    E-mail the warranty department to obtain Warranty Authorization:

    After contacting the warranty department

    • Ship your warranty promptly!
    • Include a copy of the original receipt.
    • If DC Shoes Warranty, print the WA# on the outside of the box.
    • Boardriders is not liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.
    • Ship to:

    Warranty Department

    5600 Argosy Circle

    Building 100

    Huntington Beach, CA 92649

     

    International Warranty Claims:

    • To contact a warranty department outside of the United States Click Here.
    • Select your country and send your request to their customer service department.

    Shipping:

    Customers are responsible for all costs incurred on shipping warranty item(s) to Boardriders. Boardriders will cover shipping cost on replacement or repaired item(s) shipping back to the customer.

     

See all 8 articles

Size Charts

Payment and Gift Cards

Payments and Gift Cards

  • Accepted Payment Methods

    Online purchases are not billed until they are confirmed as shipped. A temporary authorization hold is placed on the card at the time of check out then charged once your order has shipped.

    For your security, billing information provided at checkout must match that of the card. We reserve the right to cancel any order that we suspect to be fraudulent.

    Payment options accepted in-store & online:

    • American Express
    • Discover
    • MasterCard
    • Visa
    • Gift Cards (In-store Only)
    • PayPal (Online Only)

          PayPal Logo, PNG, Symbol, History, Meaning       Visa logo PNG    File:MasterCard early 1990s logo.png - Wikimedia Commons    American Express - Newsroom - Media Library - Media Library    Discover logo and symbol, meaning, history, PNG

     

  • When will I be charged for my order?

    Online purchases are not billed until they are confirmed as shipped. A temporary authorization hold is placed on the card at the time of check out then charged once your order has shipped.

     

  • Gift Cards
    ROXY E-GIFT CARDS
     

    Gift Card


    LOAD IT. GIVE IT. LOVE IT.

    All Roxy gift cards are available in $25 to $500 values and have the option to be delivered to the recipient with a customizable note.

    E-gift cards are delivered via email and can ONLY be used on roxy.ca.

    No special offers may be applied to the purchase of a gift card. For more information click here.

    Physical Gift Cards can be purchased in any whole dollar amount between $25-$500 online for use at roxy.ca. and retail stores located in Canada.

    E-Gift Cards are redeemable online only and cannot be used at any physical store locations. Once an E-Gift Card is purchased, the recipient will be sent an email with their card number and PIN for redemption at our online store; a confirmation email will also be sent to the purchaser.

     

    The Fine Print

    • E-Gift Cards are only redeemable online. Physical Gift Cards are redeemable online and at retail store locations within the United States.
    • If the amount of your Gift Card does NOT cover the total purchase amount, you will need to pay for the remainder of the purchase with another valid form of payment. Gift Cards may not be used to purchase additional E-Gift Cards or Gift Cards.
    • If the amount of your Gift Card is for MORE than the total order amount, the balance will be stored on your Gift Card for future use.
    • We cannot replace lost or stolen Gift Cards.
    • Gift Cards are non-transferable, non-refundable and are not redeemable for cash.

     

    At this time E-gift cards are temporarily unavailable for purchase due to web maintenance.

     

  • PayPal Details

    PayPal 

    PayPal is an alternate payment method available for making purchases on quiksilver.com. It enables any individual or business with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase that you make. Your credit card and bank numbers are never seen by the seller or merchant. Plus, you're 100% protected against unauthorized payments sent from your account.

    PayPal Conditions

    • If you select PayPal as your payment method, you will continue through the checkout process and then automatically proceed to paypal.com to complete your payment.
    • Once you have been redirected to paypal.com, you will have 25 minutes to complete the payment before your order is removed from the system.
    • When using PayPal as a payment method, all returned products must be sent via mail and cannot be returned to retail store locations.

    For more information, visit the PayPal Help Center.

    PayPal FAQ

    • How does PayPal work?
      PayPal is used to securely send payments over the internet. You can choose to pay from your PayPal account balance, a credit card, debit card, or bank account. To make a PayPal purchase, select PayPal during checkout on the quiksilver.com website and choose your method of payment. Your funds are transferred immediately and securely.
       
    • How do I create a PayPal account?
      To get started, simply fill out the PayPal registration with your desired account type, country of residence, home address, and login information.
      Sign up for PayPal now
       
    • How secure is PayPal?
      PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal to send money, recipients never see your bank account or credit card numbers.
       
    • How do I contact PayPal customer service?
      For the fastest response, you may access the user-friendly PayPal Help Center. Developed by the PayPal Customer Service team, this Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.

      If you do not find the information you need in the Help Center, PayPal Customer Service representatives are available to assist you. Send an email for a prompt response or contact PayPal directly by phone:

      Customer Service: 1-402-935-2050 (a U.S. telephone number)
      4:00 AM PDT to 10:00 PM PDT Monday through Friday
      6:00 AM PDT to 8:00 PM PDT on Saturday and Sunday
  • Promotional Coupons and Codes

    Each promo code has unique restrictions and guidelines along with expiration dates. Please refer to your specific promo code for terms and conditions.

    The promo codes can be entered on the Shopping Cart page under the Enter Coupon Code or Loyalty Voucher tab.

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Roxy Girl Club

Roxy Girl Club

  • Holiday Double Points

    Exclusive offer reserved for ROXY Girl Club members to receive double your points on all orders. Valid from 11/30/2021 to 12/12/2021 for any purchase made online or in participating stores.

  • Program Benefits

     

    Join our Roxy Girl Club by following this link and enjoy the many benefits of our program!

    loyalty_register_advantages_revamp

    Girl Club Rewards

    20% off your second Loyal Purchase*

    FREE Shipping

    On ALL orders, NO MINIMUM

    Additional Benefits

    Birthday & Anniversary Offers, Early Access & More!

    Earning Points is Simple

    $1 spent + 1 point | 200 points = $15 off

    *Exclusions Apply

  • FAQ

    How do I join the Roxy Girl Club loyalty program?

    You can join the Roxy Girl Club loyalty program in-store or online at www.roxy.ca.

    Is it free to join the Roxy Girl Club loyalty program?

    Yes! Joining the Roxy Girl Club is completely free and no purchase is required.

    How do I use a reward?

    ONLINE: Redeem and use your reward right at checkout. Not ready to shop? You can also go to your Rewards page in your account and redeem a reward for future use either online or in-store. Based on the total points you have in your account; we display the various types of offers and rewards you can use at checkout so that it’s easily accessible to you. Your discount will be reflected in the order total once you have applied it to your cart.

    IN-STORE: Before you begin your shopping experience, you have the option to log into your account online to view the different rewards that are available to you. You can either redeem that reward in advance and use it in-store, or you can ask our sales representative to check for any available offers/rewards under your account. If there is an offer/reward available, we will gladly redeem it and add it to your purchase.

    How do I earn offers and rewards?

    As soon as your loyalty account holds at least 200 points, a reward will be available for you to redeem. You will receive an email advising you that a reward is available in your account. Don’t have enough points? No worries. From time to time, we send out promotional offers such as welcome, birthday, anniversary, etc. and you don’t need to have points to redeem them!

    Can I use my reward on other Boardriders family brands?

    Yes. As long as you are a loyalty club member with our other family brands, your rewards should be available for you to use at any of the family brands

    If I make an in-store purchase and I am not a loyal member of that Boardriders family brand, can I still add that purchase to my loyalty account at the family brand I am loyal to and earn points?

    Yes. If you do not have a loyalty membership to the brand store where you just made an in-store purchase, but have a membership at another one of our family brands, you can ask our sales associate to add your purchase history to your loyalty account.

    Do my loyalty points have an expiration date?

    Yes. Just like your offers, your total loyalty points also have an expiration date which can be found in your account overview. Be sure to use all your points before it resets!

    What happens if I return an item?

    If you received points when you purchased the item, then those points will be removed from your account when the return is processed. If no points were earned on the purchase of the item, then no points will be removed. This point deduction activity will be visible on your Points History page under your account.

    How do I view my points?

    You can view your total points at any time by logging in to your account on our brand sites in which you are a loyal member. If you have opted to receive emails regarding your account, a quarterly statement will be emailed to you showing the total available points.

    Do all my purchases count towards points?

    Your purchases at any Roxy store and www.roxy.ca will accumulate points including eligible third-party merchandise purchased through Roxy.

    My purchase is not appearing in my points balance. What should I do?

    Online: Points accumulated from your purchases will appear in your account once your order ships out, as long as you have signed into your loyalty account when making payment online. If you are still unable to see the points after 48 hours when your order is shipped, please contact us.

    In-Store: As long as you have provided our sales associate with your loyalty email information, the points accumulated from your purchases will appear in your account within 48 hours. If you are still unable to see the points after 48 hours, please contact us.

    How do I get free shipping?

    Just for being a loyal member, you will receive free standard shipping on all purchases made on the sites within Canada and all 50 U.S. states, and APO/FPO address.

    How do I get free returns?

    ONLINE: We offer free returns to our loyal members on all eligible purchases (excluding returns from Canada) made on the sites within all 50 U.S. states, and APO/FPO addresses.

    IN-STORE: Changed your mind about an item? You can visit one of our company owned retail locations and return the item as long as the item is eligible for returns based on our

  • ROXY Girl Club - Terms and Conditions

    ROXY GIRL CLUB TERMS AND CONDITIONS 

    Effective Date: October 20, 2020 

    PLEASE READ THESE TERMS CAREFULLY. BY PARTICIPATING IN THE  ROXY GIRL CLUB LOYALTY PROGRAM, YOU ACKNOWLEDGE THAT YOU HAVE READ AND AGREE TO BE BOUND BY ALL TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, YOU CANNOT PARTICIPATE IN  ROXY GIRL CLUB. 

    The Roxy Girl Club loyalty program (hereinafter “Roxy Girl Club”) is a customer loyalty program offered by Boardriders, Inc. (“Boardriders,” “Company,” “we” or “us”) to customers who meet the eligibility requirements described below.  Roxy Girl Club is valid online in the United States and Canada on the Roxy website (hereafter, the “Sites”), and at participating retail stores in the United States and Canada (hereafter, the “Stores”).  

    When you create a user account on the Roxy website, you will automatically be enrolled in Roxy Girl Club. By creating an account and/or enrolling in Roxy Girl Club, you agree (or, if you are under the age of majority, you have obtained your parent or legal guardian’s consent) to participate in Roxy Girl Club. By participating in Roxy Girl Club, you will be subscribed to receive communications from Roxy, some of which may be commercial in nature. 

    A.  Acceptance of Terms and Conditions of Membership 

    Membership in Roxy Girl Club is available to any natural person who is a resident of the United State or Canada, and are at least 18 of age (or the age of majority in the place of residency) at the time of enrollment in the program.  By submitting an application for membership in Roxy Girl Club, you represent that you meet these eligibility requirements.  Employees, officers, directors, agents and representatives of Company are ineligible for membership in Roxy Girl Club.  You must read and agree to these terms and conditions of membership in Roxy Girl Club (“Terms and Conditions”), as set out below. 

    EXCEPT WHERE AND TO THE EXTENT PROHIBITED BY LAW, WHICH MAY INCLUDE THE PROVINCE OF QUEBEC, Company may at any time, in its sole discretion, alter, limit, or modify the Roxy Girl Club rules, regulations, Rewards (as defined in Section B below), eligibility for membership, or any other feature of Roxy Girl Club or may suspend or terminate Roxy Girl Club at any time in its sole discretion, without giving you prior notice. In such instance, your Points (as defined in Section B below) may terminate or expire. Moreover, Company reserves the right to terminate your account and/or your participation in Roxy Girl Club if Company determines in its sole discretion that you have violated these Terms and Conditions, you have more than one (1) Roxy Girl Club account, or that the use of your account or any content or materials owned by Company is disruptive, unauthorized, deceptive, fraudulent or otherwise unlawful. 

    B.  Principle of Roxy Girl Club 

    As a Roxy Girl Club member, you can earn Roxy Girl Club points (“Points”) by (i) purchasing Roxy brand merchandise and eligible third-party merchandise as determined by Boardriders in its sole discretion (excludes the purchase of e-gift cards, gift cards, shipping & handling charges, and sales taxes on purchases) on the Sites and at Stores (“Eligible Purchases”); and (ii) participating in Point-earning activities offered by Company from time to time (e.g., double Points Tuesdays, responding to a survey, etc.). Points earned in this way give you access to select rewards (“Rewards”) as determined by Company in its sole discretion. 

    C.  Membership in Roxy Girl Club 

    To join Roxy Girl Club, simply ask about it at one of our Stores or join online on the Sites. You must create an online user account in order to participate in Roxy Girl Club. Upon joining, you will receive a welcome email with a member number.  Individuals who have an existing user account with Boardriders and purchased Roxy merchandise within the past twelve (12) months or joined the Boardriders Club loyalty program through the Roxy Site before the launch of the Roxy Girl Club Program are automatically enrolled in Roxy Girl Club, and participation in the Roxy Girl Club Program will constitute agreement to these Terms and Conditions.  Any existing and valid Boardriders Club points earned prior to an individual being automatically enrolled in Roxy Girl Club will be converted into an equivalent number of Points.   

    In order to get the most complete experience out of your Roxy Girl Club membership, including receiving exclusive Roxy Girl Club offers, Company recommends that you subscribe to receive all Roxy Girl Club emails. You will periodically receive emails from us. Some of these will be marketing emails, if you have subscribed to receive such emails, while others will be transactional emails that relate to your membership in Roxy Girl Club. Examples of transactional emails include: the welcome email, account statement emails, earned Rewards emails or other communications that help us to maintain your user account. At any time, you may opt out of marketing emails, transactional emails, or both. If you opt out of marketing emails, you will not be notified of all Rewards opportunities that you would have otherwise been notified about had you agreed to receive marketing emails from us (e.g., birthday offer and special promotions). You may still access your loyalty membership status, earned Points and Rewards, by logging into your account. 

    You are responsible for the accuracy of the information you provide and shall be solely liable for any incorrect, incomplete or out-of-date information. Company reserves the right to request at any time any document to prove the identity of the person who has joined or wishes to join Roxy Girl Club, particularly in the case of two people with the same name. 

    Only one (1) membership in Roxy Girl Club is permitted per person and email address. In the event of a dispute over ownership of your user account, the registration will be declared to have been made by the authorized account holder of the email address submitted at the time of enrollment. For purposes of these Terms and Conditions, the “authorized account holder” is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address. Membership in the Roxy Girl Club, Points and Rewards are non-transferable, personal and for individuals’ own private, non-professional use only. Membership, Points and Rewards cannot be assigned. 

    D.  Earning Membership Points 

    You will begin earning Points over a 12-month period from the date on which you join Roxy Girl Club, and will be awarded 100 Points upon enrollment in Roxy Girl Club.  You will also earn Points on all Eligible Purchases and participation in other special programs and promotional offers that may be announced by Roxy or its third-party partners from time to time.  Points will expire twelve (12) months after they are earned on a rolling basis.  

    Points have no cash, monetary or real-world value. Unless a special offer is applicable, you shall earn one (1) Point for every U.S. or Canadian dollar ($1.00) you spend (as applicable, based on country of purchase) on the Sites or in a Store.  Points may be earned in fractional amounts depending on the value of your purchase and will be rounded up to the next dollar. When making a purchase on the Sites, you must log-in to your user account in order to earn Points. When making a purchase at a Store, you must provide your email address of other membership information in order to earn Points on your in-store purchase.  From time to time, we, or others acting with our permission, may notify you of special promotional offers that offer you “Bonus Points.” Bonus Points will be awarded as described in the applicable promotional offer and will be subject to any additional terms set forth in the promotional offer. 

    Points will not be awarded on unauthorized or fraudulent purchases, nor will Points be awarded if, in Company’s reasonable opinion, the merchandise or services purchased will be used for resale or commercial use and any Points awarded on such purchases will be forfeited.  Points will not be earned on the following items:  purchase of e-gift cards or gift cards, shipping & handling charges, and sales taxes on purchases. 

    No Points will be earned for purchases made on the Sites using the guest checkout option. Any purchases you make prior to joining Roxy Girl Club will not be eligible for Points except for purchase that earned Boardriders Club points that were converted to Points as described in Section C. 

    Company reserves the right, in its sole discretion, to determine and establish the value of Points. In the event of a dispute regarding the number of Points earned by a member, Company shall have the sole discretion to determine the accurate number of Points earned by such member. All decisions by Company with respect to Points are final. 

    E.  Membership Rewards 

    Your membership Rewards include the following: 

    • Rewards: These are single-use coupons that can be used for discounts off purchases on the Sites or at Stores as described below.  The amount of your Reward will be determined by the total amount of Points you have accumulated.  Every 200 Points = $15 off eligible purchases. Rewards shall be awarded in $15 (U.S. or Canadian dollars, as applicable, based on country of purchase) increments as follows:   

    • If you accumulate 200 Points or more but less than 400 Points, you shall receive a Reward of $15 off your next purchase of $25 or more. 

    • If you accumulate 400 Points or more but less than 600 Points, you shall receive a Reward of $30 off your next purchase of $50 or more. 

    • If you accumulate 600 Points or more but less than 800 Points, you shall receive a Reward of $45 off your next purchase of $75 or more. 

    • If you accumulate 800 Points or more but less than 1,000 Points, you shall receive a Reward of $60 off your next purchase of $100 or more. 

    • If you accumulate 1,000 Points or more, you shall receive a Reward of $75 off your next purchase of $125 or more. 

    Each Reward shall be valid for sixty (60) days from date of issuance or such other time as set forth on the Reward. Rewards may only be used for the purchase, on the Sites or at Stores, of Roxy or other Boardriders brands (i.e., Quiksilver, DC Shoes, Billabong, ELEMENT, RVCA) in which you are also a loyalty program member.  Each Reward may only be used once. Limitations on the number of Rewards that can be used in a single transaction may apply. Rewards have no market or cash value and are non-transferable. 

    • First Loyal Purchase Offer: Following your enrollment in Roxy Girl Club, you will receive a one-time 20% off First Loyal Purchase Offer following your first purchase of Roxy merchandise on the Sites or at Stores. Each First Loyal Purchase Offer shall be valid for thirty (30) days from date of issuance or such other time as set forth on the First Loyal Purchase Offer. First Loyal Purchase Offers may only be used for the purchase of Roxy merchandise on the Sites or at Stores. Each First Loyal Purchase Offer may only be used once. Limitations on the number of First Loyal Purchase Offers that can be used in a single transaction may apply.  First Loyal Purchase Offers have no market or cash value and are non-transferable. 

    • Birthday Offer: Following your enrollment in Roxy Girl Club, you will receive a 25% off Birthday Offer once a year at the beginning of the month in which you celebrate your birthday. Each Birthday Offer shall be valid for thirty (30) days from date of issuance or such other time as set forth on the Birthday Offer. Birthday Offers may only be used for the purchase of Roxy merchandise on the Sites or at Stores. Each Birthday Offer may only be used once. Limitations on the number of Offers that can be used in a single transaction may apply. Offers have no market or cash value and are non-transferable. 

    • Anniversary Offer: Following your enrollment in Roxy Girl Club, you will receive a 25% off Anniversary Offer once a year on the 15th day of the month in which you enrolled in Roxy Girl Club. Each Anniversary Offer shall be valid for sixty (60) days from date of issuance or such other time as set forth on the Anniversary Offer.  Anniversary Offers may only be used for the purchase of Roxy merchandise on the Sites or at Stores. Each Anniversary Offer may only be used once. Limitations on the number of Anniversary Offers that can be used in a single transaction may apply.  Anniversary Offers have no market or cash value and are non-transferable. 

    • Free economy shipping: You shall receive free economy shipping on all purchases made on the Sites within Canada and all 50 U.S. states, APO/FPO addresses, and the following U.S. territories:  Guam, Puerto Rico, US Virgin Islands, and American Samoa only. 

    • Free returns: You shall receive free returns on all Eligible Purchases (excluding returns from Canada) made on the Sites within all 50 U.S. states, APO/FPO addresses, and the following U.S. territories:  Guam, Puerto Rico, US Virgin Islands, and American Samoa only. 

    Some Rewards or Offers may only be available to residents of a particular country (e.g., U.S. only or Canada only). Company reserves the right to substitute Rewards or Offers at its sole discretion. Unless otherwise noted by Company, Rewards and Offers cannot be combined with any other offers. You cannot use Rewards or Offers retroactively for prior purchases. Company is not responsible for lost or stolen Rewards or Offers. If you opt out of certain types of emails, e.g., Loyalty Program emails, you may not be able to receive Rewards or Offers by email, although you will be able to view your Rewards or Offer status by visiting a Store or logging in to your Roxy Girl Club account. 

    F.  Updating Your Account 

    Participation in Roxy Girl Club requires an email address and a valid password. You should consider your user password confidential information. Anyone with knowledge of both your email address and password can gain access to your account. You agree to immediately notify us if you become aware of any loss or theft of your password or any unauthorized use of your email and password. WE WILL NOT BE RESPONSIBLE FOR ANY LOSS OR DAMAGE ARISING FROM YOUR FAILURE TO COMPLY WITH THESE OBLIGATIONS. 

    It is your responsibility to keep your information up to date and to notify Company of any changes by editing your user account information. You shall be solely liable for any out-of-date, incomplete or inaccurate information. Under no circumstances may Company be held liable in the event that you do not receive Points or Rewards or Offers due to out-of-date, incomplete or inaccurate information. 

    You may close your user account by sending an email request to customerservice@roxy.com

    G.  Fraudulent Use of Roxy Girl Club 

    Any fraud, attempted fraud or theft on the Sites or at a Store, any wrongful or inappropriate use of Roxy Girl Club, any abnormally high number of transactions found to have been made over one or more days, any payment incident or more generally any violation by you of these Terms and Conditions shall lead to the automatic suspension or permanent deactivation of your membership in Roxy Girl Club. Company reserves the right to suspend or deactivate your account, Roxy Girl Club and/or cancel Rewards and you shall have no right to claim any compensation. In addition, any Points acquired in violation of these Terms and Conditions or through misuse or fraudulent use shall be cancelled without any form of compensation. 

    H.  Amendment, Failure or Interruption of Roxy Girl Club 

    EXCEPT WHERE AND TO THE EXTENT PROHIBITED BY LAW, WHICH MAY INCLUDE THE PROVINCE OF QUEBEC, Company reserves the right to amend these Terms and Conditions at any time, without providing you notice. Company also reserves the right to change Rewards offered, as well as to amend or suspend Roxy Girl Club. 

    Company shall be exempt from any liability for all consequences, direct or indirect, of any failures of Roxy Girl Club. No amendment, withdrawal or failure of Roxy Girl Club shall give you an entitlement to compensation. If Roxy Girl Club is suspended, any Points earned may no longer be valid or honored by Company, at Company’s sole discretion. 

    I.  For California Residents - Notice of Financial Incentive 

    We have structured and administer the Roxy Girl Club program in accordance with the California Consumer Privacy Act (CCPA).  In addition to the other information described in these Terms and Conditions regarding the material terms of the Roxy Girl Club program, we provide the following additional information applicable to California residents.  The categories of personal information we collect as part of your participation in Roxy Girl Club are:  first name, last name, email address, shipping address, date of birth, phone number, and purchase history.   

    The Points, Rewards, and Offers for Roxy Girl Club program members are based on our good-faith estimate of the value of the personal information provided to us in connection with the program.  We estimate that the value to Boardriders of the personal information you provided to facilitate participation in the program is $0.66.  We have calculated this value based on estimated incremental average order value per loyalty order compared to a non-loyalty order, accounting for promotional discounts and costs associated with loyalty orders. 

    For more information about the CCPA and data collection, please view our Privacy Policy here


     
    IN NO EVENT WILL COMPANY, OR ANY PARTY INVOLVED IN CREATING, PRODUCING, OR PARTICIPATING IN  ROXY GIRL CLUB, BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM MEMBERSHIP IN  ROXY GIRL CLUB, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, EXEMPLARY, PUNITIVE, SPECIAL AND CONSEQUENTIAL DAMAGES OR ANY DAMAGES OF ANY TYPE OR NATURE ARISING OUT OF YOUR ACCESS, USE OR MISUSE OF  ROXY GIRL CLUB. 

    BY PARTICIPATING IN  ROXY GIRL CLUB, YOU ACKNOWLEDGE THAT  ROXY GIRL CLUB, THE REWARDS, OFFERS, AND THE SITES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.  WITHOUT LIMITING THE FOREGOING, COMPANY MAKES NO WARRANTY THAT: (A) THE SITES,  ROXY GIRL CLUB, THE REWARDS OR OFFERS WILL MEET YOUR REQUIREMENTS; (B) ACCESS TO THE SITES OR  ROXY GIRL CLUB WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE QUALITY OF THE SITES,  ROXY GIRL CLUB, THE REWARDS OR OFFERS WILL MEET YOUR EXPECTATIONS; AND/OR (D) ANY ERRORS OR DEFECTS ON THE SITES, OR WITH RESPECT TO  ROXY GIRL CLUB, REWARDS OR OFFERS WILL BE CORRECTED. 

    PARTICIPATION IN  ROXY GIRL CLUB IS DONE AT YOUR OWN DISCRETION AND RISK AND WITH YOUR AGREEMENT THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER, ELECTRICAL SYSTEM, WIRELESS ROUTER OR COMMUNICATION DEVICE, LOSS OF DATA OR OTHER HARM THAT RESULTS FROM SUCH ACTIVITIES. COMPANY ASSUMES NO LIABILITY FOR ANY COMPUTER VIRUS OR OTHER SIMILAR SOFTWARE CODE THAT IS DOWNLOADED TO YOUR COMPUTER FROM THE SITES OR IN CONNECTION WITH  ROXY GIRL CLUB. COMPANY WILL NOT BE LIABLE FOR ANY LOSS THAT YOU MAY INCUR AS A RESULT OF SOMEONE ELSE USING YOUR PASSWORD OR ACCOUNT, EITHER WITH OR WITHOUT YOUR KNOWLEDGE. 

  • Do Loyalty Members receive FREE Returns?

    ONLINE: We do NOT offer free returns from Canada due to additional boarder fees since it is considered an international return.

    IN-STORE: Changed your mind about an item? You can visit one of our company owned retail locations and return the item as long as the item is eligible for returns based on our return policy.

     

  • How do I become a Loyalty Member?

    You can join the Roxy Girl Club loyalty program in-store or online by clicking here.