Please ensure you return the correct item(s) when making a return. Roxy is not responsible for non-Roxy items shipped back to us in error. Items mistakenly shipped are not stored. If you accidentally sent the wrong item to Roxy, please contact Customer Service as soon as possible. We cannot guarantee your item will be found and returned. No compensation will be provided for incorrect items sent to Roxy.
Have more questions? Submit a request
Articles in this section
- Authorized Roxy Websites
- Do You Have an Extended Holiday Return Policy?
- When will my order ship?
- How can I track my order?
- Can I cancel an order?
- Why was an item cancelled from my order?
- How do I return an item?
- Can I exchange an item?
- How do I check the status of my return?
- Do you restock items?