Canada Returns Only.
We are unable to offer exchanges at this time, however we do accept returns. Please start your return below.
Please ensure you return the correct item(s) when making a return. Roxy is not responsible for non-Roxy items shipped back to us in error. No compensation will be provided for incorrect items sent to Roxy.
- Merchandise can only be returned if purchased online directly from www.roxy.ca
- Merchandise must be returned within 30 days from the date of purchase.
- Merchandise must be in their original state, unworn, unwashed, and with all tags intact.
- Items listed as FINAL SALE cannot be returned for a refund.
- Shipping charges incurred during checkout are not refundable.
- Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
- Customers are responsible for any return costs.
- We suggest obtaining proof of return and retaining it until your refund has been processed.
- You will be notified via email throughout your package journey and once your refund has been approved.
- Returns will be processed within 5-7 business days of arrival at our warehouse.
- Once approved, allow 2-4 business days for funds to appear in your account.
- Please select a carrier of your choice and send any unwanted items to the following address:
C/O A52 Returns
2360 192 St. Unit #110
Surrey, BC V3Z 0N2