FAQ

FAQ

• Authorized Roxy Websites

  Here is a compilation of OFFICIAL Roxy websites. If you encounter a website with Roxy in the URL that is not included in the list below, we advise you to thoroughly investigate and verify the website before proceeding with any purchases.
  
  

  Americas
  https://www.roxy.com/	USA
  https://www.roxybrasil.com.br/	Brasil
  https://roxy.cl/	Chile
  https://www.roxy.ca/	Canada

   

  Apac/ Asia
  https://www.roxyaustralia.com.au/	Australia
  https://www.roxy-newzealand.co.nz/	New Zealand
  https://www.roxy.com.sg/	Singapore
  https://www.roxy.com.my/	Malaysia
  https://www.roxy.com.ph/	Philippines
  https://www.roxy.co.id/	Indonesia
  https://www.roxy.jp/	Japan - 日本
  https://www.roxykorea.kr/	Korea - 한국
  https://www.roxytaiwan.com.tw/	Taiwan - 台湾

   

  Europe
  https://www.roxy-uk.co.uk/	United Kingdom
  https://www.roxy.fr/	France
  https://www.roxy-austria.at/	Österreich
  https://www.roxy-belgium.be/	Belgium
  https://www.roxy-germany.de/	Deutschland
  https://www.roxy.es/	España
  https://www.roxy-ireland.ie/	Ireland
  https://www.roxy-italy.it/	Italia
  https://www.roxy.lu/	Lëtzbuerg
  https://www.roxy-netherlands.nl/	Netherlands
  https://www.roxy.pt/	Portugal
  https://www.roxy-russia.ru/	Россия
  https://www.roxy.fi/	Finland
  https://www.roxy-denmark.dk/	Denmark
  https://www.roxy.ch/	Switzerland

   

  Africa
  https://boardriders.co.za/	South Africa

   

• Do You Have an Extended Holiday Return Policy?

  Extended Returns for Holiday Orders

  Orders placed from November 15 to December 25, 2023, will now enjoy an extended return window of 60 days.

  • Eligible Order Period: Applicable only to orders made between November 15 and December 25.
  • Extended Returns Window: If your order falls within this period, you have 60 days to initiate a return.

   

   

• When will my order ship?

  Please allow 3-5 business days for order processing, excluding weekends and all U.S. federal holidays, before your order is shipped from our warehouse.

  Shipping / Delivery Time: You will receive a shipment confirmation email with tracking details as soon as the shipping label is generated. This confirms that your order has been shipped.
  All orders are shipped from the United States to the Canadian border, so please allow 5-8 business days for an update scan upon arrival in Canada.
  Once your order is successfully scanned in Canada, delivery to your location via UPS or a local carrier is estimated to be completed within 3-5 business days.

• How can I track my order?

  You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order. You can also view the tracking information by clicking here.
  
  Please Note: Delivery time frames begin calculating once your order has shipped from our warehouse. Once tracking has been provided, allow for 7-10 business days for the carrier to update the status. Tracking may not update until your order reaches your local delivery provider. All orders are shipped from the US to Canada.
  

• Can I cancel an order?

  We are not able to modify or cancel an order once it has been placed. You are welcome to return items you no longer wish to keep once they have been received.

  Once you receive your order in the mail, you may simply return any unwanted items by following our Return Instructions.

• Why was an item cancelled from my order?

  Orders or parts of an order may be cancelled by our system for various reasons.

  Possible reasons include:

  • - We are unable to ship to the address provided
  • - Your item has become unavailable at the time of packing.
  • - We are having difficulty processing your payment information.

  If your order/ item(s) are cancelled, you will receive notice via email. Please keep in mind that you will not be billed for any cancelled item(s)/ order.