FAQ

  • Shipping Delays

    Orders are currently experiencing delays in processing and shipping. We are working as fast as possible to ship your order.

  • When will my order ship?

    Orders placed with a standard shipping method will take 2-3 business day to process.

    If you selected an expedited shipping method, the processing time is 1-2 business days.

    Please Note: Orders are currently experiencing delays in processing and shipping. We are working as fast as possible to ship your order.

  • How can I track my order?

    You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order. You can also view the tracking information by clicking here.

    Please keep in mind that delivery time frame begins calculating once order has shipped from the warehouse.

  • Can I cancel an order?

    Our system is designed to process and ship orders as quickly as possible. After you have clicked "Place Your Order", you cannot cancel or modify. 

    Once you receive your order in the mail, you may simply return any unwanted items by following our Return Instructions.

  • How do I return an item?

    RETURN GUIDELINES

    If the item(s) your returning meet our Return Policy please see instructions below.

    • - Customers are responsible for any return costs.
    • - We suggest obtaining proof of return and retaining it until your refund has been processed.
    • - You will be notified via email throughout your package journey and once your refund has been approved.
    • - Returns will be processed within 5-7 days of arrival at our warehouse.
    • - Once approved, allow 2-4 business days for funds to appear in your account.
    • - Please include the original order number on the package.
    • - Please select a carrier of your choice and send any unwanted items to the following address:

    Roxy.ca
    C/O A52 Returns
    2360 192 St. Unit #110
    Surrey, BC V3Z 0N2

  • How do I check the status of my return?

    Cannot check the return status without the customer providing the tracking number for the label they used to send back the package since customer is responsible for return fees and tracking.

    Please not that all returns take 7-10 business days to complete from the day our facility receives it.

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