Warranty

  • WARRANTY POLICY

    Roxy Purchases - For details on warranties, please visit the product description section of the individual item or contact our Customer Service Department at 800-892-2281.

    Note: Facemasks do not carry a manufacturer warranty. If you're experiencing an issue with a facemask, please contact our customer service team.

    In store purchases and purchases from authorized dealer locations/websites – Please email us at Warranty.usa@boardriders.com. Please allow 3-5 business days for a response.

    Note: Not all products carry a manufacturer warranty.

    Apparel & Accessories Warranty

    Baggage Warranty

    Eyewear Warranty

    Footwear Warranty

    Snow Warranty

    Watch Warranty

    Wetsuit Warranty

  • Apparel & Accessories Warranty

    Apparel and Accessories Warranty Policy

    Policy covers specifically: Apparel & Accessories

    Boardriders warrants all apparel to be free of defects in material or workmanship for a period of ninety (90) days from the original date of purchase, when purchased from an authorized dealer. The apparel warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.  If a Boardriders product is found to be defective after inspection by a warranty technician, Boardriders will repair or replace the product with an existing comparable model at the technician’s discretion. Boardriders is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

    Limited Warranty Policy Limitations

    Warranty policy is subject to the following limitations:

    • All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
    • All warranty claims returned must have prior return authorization.
    • Repaired or replaced products are covered for the remainder of the original warranty.

    How to process a warranty claim

    We recommend customers first try to process their warranty through an authorized dealer.

    E-mail the warranty department to obtain Warranty Authorization:

    After contacting the warranty department

    • Ship your warranty promptly!
    • Include a copy of the original receipt.
    • If DC Shoes Warranty, print the WA# on the outside of the box.
    • Boardriders is not liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.
    • Ship to:

    Warranty Department

    5600 Argosy Circle

    Building 100

    Huntington Beach, CA 92649

     

    International Warranty Claims:

    • To contact a warranty department outside of the United States click here.
    • Select your country and send your request to their customer service department.

    Shipping:

    Customers are responsible for all costs incurred on shipping warranty item(s) to Boardriders. Boardriders will cover shipping cost on replacement or repaired item(s) shipping back to the customer.

  • Baggage Warranty

    Baggage Warranty

    Policy covers specifically: Bags, Backpacks and Luggage

    Boardriders warrants all Bags, Backpacks and Luggage to be free of defects in material or workmanship for a period of one (1) year from the original date of purchase, when purchased from an authorized dealer. The Bags, Backpacks and Luggage warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.  If a Boardriders product is found to be defective after inspection by a warranty technician, Boardriders will repair or replace the product with an existing comparable model at the technician’s discretion. Boardriders is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

    Limited Warranty Policy Limitations

    Warranty policy is subject to the following limitations:

    • All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
    • All warranty claims returned must have prior return authorization.
    • Repaired or replaced products are covered for the remainder of the original warranty.

    How to process a warranty claim

    We recommend customers first try to process their warranty through an authorized dealer.

    E-mail the warranty department to obtain Warranty Authorization:

    After contacting the warranty department

    • Ship your warranty promptly!
    • Include a copy of the original receipt.
    • If DC Shoes Warranty, print the WA# on the outside of the box.
    • Boardriders is not liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.
    • Ship to:

    Warranty Department

    5600 Argosy Circle

    Building 100

    Huntington Beach, CA 92649

     

    International Warranty Claims:

    • To contact a warranty department outside of the United States click here.
    • Select your country and send your request to their customer service department.

    Shipping:

    Customers are responsible for all costs incurred on shipping warranty item(s) to Boardriders. Boardriders will cover shipping cost on replacement or repaired item(s) shipping back to the customer.

  • Eyewear Warranty

    Eyewear Warranty

    Policy covers specifically: Eyewear

    Boardriders warrants all Eyewear to be free of defects in material or workmanship for a period of two (2) years from the original date of purchase, when purchased from an authorized dealer. The Eyewear warranty covers defect of workmanship and materials, but does not cover misuse of the product, lack of care, user caused scratches to the lenses, accidents, or loss of the product.  If a Boardriders product is found to be defective after inspection by a warranty technician, Boardriders will repair or replace the product with an existing comparable model at the technician’s discretion. Boardriders is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

     

    Limited Warranty Policy Limitations

    Warranty policy is subject to the following limitations:

    • All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
    • All warranty claims returned must have prior return authorization.
    • Repaired or replaced products are covered for the remainder of the original warranty.

    How to process a warranty claim

    We recommend customers first try to process their warranty through an authorized dealer.

    E-mail the warranty department to obtain Warranty Authorization:

    • Quiksilver warranty issues email warranty@quiksilver.com
    • Roxy warranty issues email warranty@roxy.com
    • Emailing: please include pictures of the item, picture of the proof of purchase, warranty description, customer address and phone number.

    After contacting the warranty department

    • Ship your warranty promptly!
    • Include a copy of the original receipt.
    • Boardriders is not liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.
    • Ship to:

    Consumer Affairs

    5600 Argosy Circle

    Building 100

    Huntington Beach, CA 92649

     

    International Warranty Claims:

    • To contact a warranty department outside of the United States click here.
    • Select your country and send your request to their customer service department.

    Shipping:

    Customers are responsible for all costs incurred on shipping warranty item(s) to Boardriders. Boardriders will cover shipping cost on replacement or repaired item(s) shipping back to the customer.

  • Footwear Warranty

    Footwear Warranty

    Policy covers specifically: Footwear

    ZQK warrants all footwear to be free of defects in material or workmanship for a period of ninety (90) days from the original date of purchase, when purchased from an authorized dealer. The footwear warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.  If a ZQK product is found to be defective after inspection by a warranty technician, ZQK will repair or replace the product with an existing comparable model at the technician’s discretion. ZQK is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

     

    Limited Warranty Policy Limitations

    Warranty policy is subject to the following limitations:

    • All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
    • All warranty claims returned must have prior return authorization.
    • Repaired or replaced products are covered for the remainder of the original warranty.

    How to process a warranty claim

    We recommend customers first try to process their warranty through an authorized dealer.

    E-mail the warranty department to obtain Warranty Authorization:

    After contacting the warranty department

    • Ship your warranty promptly!
    • Include a copy of the original receipt.
    • If DC Shoes Warranty, print the WA# on the outside of the box.
    • ZQK is not liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.
    • Ship to:

    Warranty Department

    5600 Argosy Circle

    Building 100

    Huntington Beach, CA 92649

     

    International Warranty Claims:

    • To contact a warranty department outside of the United States click here.
    • Select your country and send your request to their customer service department.

    Shipping:

    Customers are responsible for all costs incurred on shipping warranty item(s) to ZQK. ZQK will cover shipping cost on replacement or repaired item(s) shipping back to the customer.

  • Snow Warranty

    Snow Warranty

    Policy covers specifically: Snow

    Boardriders warrants all snow specific Outerwear (soft goods), Snowboards and Snowboard Boots to be free of defects in material or workmanship for a period of one (1) year from the original date of purchase, when purchased from an authorized dealer. The Snow warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.  If a Boardriders product is found to be defective after inspection by a warranty technician, Boardriders will repair or replace the product with an existing comparable model at the technician’s discretion. Boardriders is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

     

    Boardriders Limited Warranty Policy Limitations

    Warranty policy is subject to the following limitations:

    • All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
    • All warranty claims returned to Boardriders must have prior return authorization.
    • In the event that the customer is unable to provide proof of purchase, the warranty period will be one (1) year from the date of manufacture of the model.
    • Repaired or replaced products are covered for the remainder of the original warranty.
    • A warranty coordinator will make the final call regarding defective materials and/or workmanship.

     

    How to process a warranty claim

    We recommend customers first try to process their warranty through an authorized dealer.  

    E-mail the warranty department to obtain Warranty Authorization:

    After contacting the warranty department

    • Ship your warranty promptly!
    • Include a copy of the original receipt.
    • If DC Shoes Warranty, print the WA# on the outside of the box.
    • Boardriders is not liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.
    • Ship to:

    Warranty Department

    5600 Argosy Circle

    Building 100

    Huntington Beach, CA 92649

     

    International Warranty Claims:

    • To contact a warranty department outside of the United States click here.
    • Select your country and send your request to their customer service department.

    Shipping:

    Customers are responsible for all costs incurred on shipping warranty item(s) to Boardriders. Boardriders will cover shipping cost on replacement or repaired item(s) shipping back to the customer.

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