2021 Holiday Return FAQs

  • Holiday Extended Return Policy

    2021 HOLIDAY EXTENDED RETURN POLICY: Orders placed through 11/11-12/10 are eligible for return up to 1/10/2022Merchandise must still meet our standard return guidelines. To start your return please follow the guidelines below. 

    To Review our Return Policy please click here.

    RETURN GUIDELINES

    • Customers are responsible for any return costs.
    • We suggest obtaining proof of return and retaining it until your refund has been processed.
    • You will be notified via email throughout your package journey and once your refund has been approved.
    • Returns will be processed within 5-7 business days of arrival at our warehouse.
    • Once approved, allow 2-4 business days for funds to appear in your account.
    • Please select a carrier of your choice and send any unwanted items to the following address:

    ROXY.CA

    C/O A52 Returns

    2360 192 St. Unit #110

    Surrey, BC V3Z 0N2

  • Can I exchange an item?

    Unfortunately, we are unable to create exchanges. To start a return please follow the guidelines below.

    To Review our Return Policy please click here.

    RETURN GUIDELINES

    • Customers are responsible for any return costs.
    • We suggest obtaining proof of return and retaining it until your refund has been processed.
    • You will be notified via email throughout your package journey and once your refund has been approved.
    • Returns will be processed within 5-7 business days of arrival at our warehouse.
    • Once approved, allow 2-4 business days for funds to appear in your account.
    • Please select a carrier of your choice and send any unwanted items to the following address:

    ROXY.CA

    C/O A52 Returns

    2360 192 St. Unit #110

    Surrey, BC V3Z 0N2

  • Can I return an item I was gifted?

    Returns can only be created by the original purchaser. Please have the purchaser create a return for the original item and re-purchase the replacement.