• Accepted Payment Methods

    Online purchases are not billed until they are confirmed as shipped. A temporary authorization hold is placed on the card at the time of check out then charged once your order has shipped.

    For your security, billing information provided at checkout must match that of the card. We reserve the right to cancel any order that we suspect to be fraudulent.

    Payment options accepted in-store & online:

    • American Express
    • Discover
    • MasterCard
    • Visa
    • Gift Cards (In-store Only)
    • PayPal (Online Only)

          PayPal Logo, PNG, Symbol, History, Meaning       Visa logo PNG    File:MasterCard early 1990s logo.png - Wikimedia Commons    American Express - Newsroom - Media Library - Media Library    Discover logo and symbol, meaning, history, PNG

     

  • When will I be charged for my order?

    Online purchases are not billed until they are confirmed as shipped. A temporary authorization hold is placed on the card at the time of check out then charged once your order has shipped.

     

  • Gift Cards
    ROXY E-GIFT CARDS
     

    Gift Card


    LOAD IT. GIVE IT. LOVE IT.

    All Roxy gift cards are available in $25 to $500 values and have the option to be delivered to the recipient with a customizable note.

    E-gift cards are delivered via email and can ONLY be used on roxy.ca.

    No special offers may be applied to the purchase of a gift card. For more information click here.

    Physical Gift Cards can be purchased in any whole dollar amount between $25-$500 online for use at roxy.ca. and retail stores located in Canada.

    E-Gift Cards are redeemable online only and cannot be used at any physical store locations. Once an E-Gift Card is purchased, the recipient will be sent an email with their card number and PIN for redemption at our online store; a confirmation email will also be sent to the purchaser.

     

    The Fine Print

    • E-Gift Cards are only redeemable online. Physical Gift Cards are redeemable online and at retail store locations within the United States.
    • If the amount of your Gift Card does NOT cover the total purchase amount, you will need to pay for the remainder of the purchase with another valid form of payment. Gift Cards may not be used to purchase additional E-Gift Cards or Gift Cards.
    • If the amount of your Gift Card is for MORE than the total order amount, the balance will be stored on your Gift Card for future use.
    • We cannot replace lost or stolen Gift Cards.
    • Gift Cards are non-transferable, non-refundable and are not redeemable for cash.

     

    At this time E-gift cards are temporarily unavailable for purchase due to web maintenance.

     

  • PayPal Details

    PayPal 

    PayPal is an alternate payment method available for making purchases on quiksilver.com. It enables any individual or business with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase that you make. Your credit card and bank numbers are never seen by the seller or merchant. Plus, you're 100% protected against unauthorized payments sent from your account.

    PayPal Conditions

    • If you select PayPal as your payment method, you will continue through the checkout process and then automatically proceed to paypal.com to complete your payment.
    • Once you have been redirected to paypal.com, you will have 25 minutes to complete the payment before your order is removed from the system.
    • When using PayPal as a payment method, all returned products must be sent via mail and cannot be returned to retail store locations.

    For more information, visit the PayPal Help Center.

    PayPal FAQ

    • How does PayPal work?
      PayPal is used to securely send payments over the internet. You can choose to pay from your PayPal account balance, a credit card, debit card, or bank account. To make a PayPal purchase, select PayPal during checkout on the quiksilver.com website and choose your method of payment. Your funds are transferred immediately and securely.
       
    • How do I create a PayPal account?
      To get started, simply fill out the PayPal registration with your desired account type, country of residence, home address, and login information.
      Sign up for PayPal now
       
    • How secure is PayPal?
      PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal to send money, recipients never see your bank account or credit card numbers.
       
    • How do I contact PayPal customer service?
      For the fastest response, you may access the user-friendly PayPal Help Center. Developed by the PayPal Customer Service team, this Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.

      If you do not find the information you need in the Help Center, PayPal Customer Service representatives are available to assist you. Send an email for a prompt response or contact PayPal directly by phone:

      Customer Service: 1-402-935-2050 (a U.S. telephone number)
      4:00 AM PDT to 10:00 PM PDT Monday through Friday
      6:00 AM PDT to 8:00 PM PDT on Saturday and Sunday
  • Promotional Coupons and Codes

    Each promo code has unique restrictions and guidelines along with expiration dates. Please refer to your specific promo code for terms and conditions.

    The promo codes can be entered on the Shopping Cart page under the Enter Coupon Code or Loyalty Voucher tab.

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