• Shipping Delays - Service Alert

    A state of emergency has been declared in British Columbia. As a result of severe weather that triggered flooding and landslides throughout the province, orders are experiencing delays.

    These events have created hazardous conditions across many areas throughout British Columbia that continue to affect shipping operations. 

    Please expect processing delays of up to 3-4 business days before your order ships. Once your order has been shipped, please allow an additional 2-4 business days for your tracking to update. For additional details see the links below for your local carrier.

  • Shipping Rates & Timelines

    Canada Returns Only.

    A state of emergency has been declared in British Columbia. As a result of severe weather that triggered flooding and landslides throughout the province, orders are experiencing delays.

    Please expect processing delays of up to 3-4 business days before your order ships. Once your order has been shipped, please allow an additional 2-4 business days for your tracking to update.

    Taxes/Duties: All orders shipped to Canada may be subject to import duties and taxes that are levied and collected during checkout. There will not be any additional costs billed upon delivery.

    Canada P.O. Box Shipping: We are unable to service PO Boxes at this moment. Please make sure to enter a physical address to avoid any issues with your shipment. 

    Standard/Ground Order Processing: Allow 1-2 business days (excluding weekends & all U.S. federal holidays) for processing before order ships from our warehouse.

    Delivery Time: Time begins calculating once order has shipped from the warehouse. Please allow 24 hours for your tracking number to update from when the order has shipped.

    2021 Holiday Shipping Methods and Cutoff Dates: To ensure you receive your order by 12/23, the order must be placed no later than 12/10. Please be aware that shipping time frames have been delayed due to severe weather.  

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  • How do I get free shipping?

    Join the ROXY Girl Club loyalty program for free shipping and other awesome perks. Click below to sign up.

     

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  • When will my order ship?

    Orders placed with a standard shipping method will take 2-3 business day to process. If you selected an expedited shipping method, the processing time is 1-2 business days.

     

  • What if there's a problem with my shipment?

    Contact Customer Service for assistance by clicking here

     

  • How can I change my shipping address?

    Once an order has been placed, no adjustments to the order details can be made.

     

  • How can I track my order?

    You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order. You can also check your order status by clicking here.