• Shipping Delays

    Orders are currently experiencing delays in processing and shipping. We are working as fast as possible to ship your order.

  • Shipping Rates & Timelines

    Canada Returns Only.

    Orders are currently experiencing delays in processing and shipping. We are working as fast as possible to ship your order.

    Taxes/Duties: All orders shipped to Canada may be subject to import duties and taxes that are levied and collected during checkout. There will not be any additional costs billed upon delivery.

    Canada P.O. Box Shipping: We are unable to service PO Boxes at this moment. Please make sure to enter a physical address to avoid any issues with your shipment. 

    Standard/Ground Order Processing: Allow 1-2 business days (excluding weekends & all U.S. federal holidays) for processing before order ships from our warehouse.

    Delivery Time: Time begins calculating once order has shipped from the warehouse. Please allow 24 hours for your tracking number to update from when the order has shipped. 

    Expedited shipping is temporarily unavailable.

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  • How do I get free shipping?

    Join the ROXY Girl Club loyalty program for free shipping and other awesome perks. Click here to sign up.

  • When will my order ship?

    Orders placed with a standard shipping method will take 2-3 business day to process. If you selected an expedited shipping method, the processing time is 1-2 business days.

    Please Note: Orders are currently experiencing delays in processing and shipping. We are working as fast as possible to ship your order.

     

  • My tracking says delivered, but I don't have it?

    There can be multiple reasons why your tracking states delivered but you have not received your package. 

    • Carrier Hand Off: Some packages travel through multiple carriers.
      • Example: You may receive a UPS tracking number, but USPS may complete the final delivery.
    • In rare cases, packages may say delivered up to 48 hours before arrival depending on carrier.
    • Look for a notice of attempted delivery.
    • Look around the delivery location for your package. Some carriers may hide packages to avoid theft.

    If your package states delivered and you have yet to receive it after 48 hours, please contact customer service here

  • How can I change my shipping address?

    Once an order has been placed we are unable to cancel or modify.

     

  • How can I track my order?

    You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order.

    You can also check your order status by clicking here.

  • How do I check my order status?

    Here are some helpful tips & tools to help you check the status of your order:

    Check your email - We send you regular emails regarding the status of your order.
    Visit our Order Status page - Click here to check your order status online at any time.
    Contact Us - If you still have questions about your order, please contact us.

  • Can I ship my order to a PO BOX?

    We do not currently ship to PO Boxes.

  • Can I change my shipping address?

     Unfortunately, once an order has been submitted we are unable to modify or cancel.