If you believe your item to be defective, please see how to start a claim below.

To Initiate A Warranty Claim

Please contact warranty.usa@boardriders.com. When doing so, please include:

• Your name
• Product number/Color/Size
• Brief description of the issue that you are encountering with the product
• Photos of the defective area
• Copy of the original proof of purchase

At this time, there are delays in processing warranty requests.  Warranty claims will be addressed in the order they are received. We appreciate your patience, and our team will work diligently to process your claim as efficiently as possible. Please refrain from sending follow-up emails, as they may contribute to delays in the resolution process and appreciate your understanding as we work to address these requests as promptly as possible.

If you need assistance on an existing warranty claim please email warranty.usa@boardriders.com. 

Once we receive your email, one of our warranty coordinators will reach out to you with the next steps to get your claim processed via email. Warranty claim shipments sent in without prior approval will be returned to sender.

At this time, there are delays in processing warranty requests.  Warranty claims will be addressed in the order they are received. We appreciate your patience, and our team will work diligently to process your claim as efficiently as possible. Please refrain from sending follow-up emails, as they may contribute to delays in the resolution process and appreciate your understanding as we work to address these requests as promptly as possible.

If you need assistance on an existing warranty claim please email warranty.usa@boardriders.com. 

Apparel and Accessories Warranty Policy

Policy covers specifically: Apparel & Accessories

Boardriders warrants all apparel to be free of defects in material or workmanship for a period of ninety (90) days from the original date of purchase, when purchased from an authorized dealer. The apparel warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.  If a Boardriders product is found to be defective after inspection by a warranty technician, Boardriders will repair or replace the product with an existing comparable model at the technician’s discretion. Boardriders is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

Warranty policy is subject to the following limitations:

• - All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
• - All warranty claims returned must have prior return authorization.
• - Repaired or replaced products are covered for the remainder of the original warranty.

How to process a warranty claim:

E-mail the warranty department to obtain a warranty authorization: warranty.usa@boardriders.com.

• - Please include pictures of the item, picture of the proof of purchase, warranty description, your address and phone number.
• - Once your claim has been approved by a technician, ship your item to the following address:
•  
• Warranty Department
• 5600 Argosy Circle
• Building 100
• Huntington Beach, CA 92649

Shipping:

Customers are responsible for all costs incurred on shipping warranty item(s) to Boardriders. Boardriders will cover shipping cost on replacement or repaired item(s) shipping back to the customer.

Boardriders is not liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.

Baggage Warranty

Policy covers specifically: Bags, Backpacks and Luggage

Boardriders warrants all Bags, Backpacks and Luggage to be free of defects in material or workmanship for a period of one (1) year from the original date of purchase, when purchased from an authorized dealer. The Bags, Backpacks and Luggage warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.  If a Boardriders product is found to be defective after inspection by a warranty technician, Boardriders will repair or replace the product with an existing comparable model at the technician’s discretion. Boardriders is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

Warranty policy is subject to the following limitations:

• - All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
• - All warranty claims returned must have prior return authorization.
• - Repaired or replaced products are covered for the remainder of the original warranty.

How to process a warranty claim:

E-mail the warranty department to obtain a warranty authorization: warranty.usa@boardriders.com.

• - Please include pictures of the item, picture of the proof of purchase, warranty description, your address and phone number.
• - Once your claim has been approved by a technician, ship your item to the following address:
•  
• Warranty Department
• 5600 Argosy Circle
• Building 100
• Huntington Beach, CA 92649

Shipping:

Customers are responsible for all costs incurred on shipping warranty item(s) to Boardriders. Boardriders will cover shipping cost on replacement or repaired item(s) shipping back to the customer.

Boardriders is not liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.

Eyewear Warranty

Policy covers specifically: Eyewear

Boardriders warrants all Eyewear to be free of defects in material or workmanship for a period of two (2) years from the original date of purchase, when purchased from an authorized dealer. The Eyewear warranty covers defect of workmanship and materials, but does not cover misuse of the product, lack of care, user caused scratches to the lenses, accidents, or loss of the product.  If a Boardriders product is found to be defective after inspection by a warranty technician, Boardriders will repair or replace the product with an existing comparable model at the technician’s discretion. Boardriders is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

Warranty policy is subject to the following limitations:

• - All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
• - All warranty claims returned must have prior return authorization.
• - Repaired or replaced products are covered for the remainder of the original warranty.

How to process a warranty claim:

E-mail the warranty department to obtain a warranty authorization: warranty.usa@boardriders.com.

• - Please include pictures of the item, picture of the proof of purchase, warranty description, your address and phone number.
• - Once your claim has been approved by a technician, ship your item to the following address:
•  
• Warranty Department
• 5600 Argosy Circle
• Building 100
• Huntington Beach, CA 92649

Shipping:

Customers are responsible for all costs incurred on shipping warranty item(s) to Boardriders. Boardriders will cover shipping cost on replacement or repaired item(s) shipping back to the customer.

Boardriders is not liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.

Footwear Warranty

Policy covers specifically: Footwear

ZQK warrants all footwear to be free of defects in material or workmanship for a period of ninety (90) days from the original date of purchase, when purchased from an authorized dealer. The footwear warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.  If a ZQK product is found to be defective after inspection by a warranty technician, ZQK will repair or replace the product with an existing comparable model at the technician’s discretion. ZQK is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

Warranty policy is subject to the following limitations:

• - All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
• - All warranty claims returned must have prior return authorization.
• - Repaired or replaced products are covered for the remainder of the original warranty.

How to process a warranty claim:

E-mail the warranty department to obtain a warranty authorization: warranty.usa@boardriders.com.

• - Please include pictures of the item, picture of the proof of purchase, warranty description, your address and phone number.
• - Once your claim has been approved by a technician, ship your item to the following address:
•  
• Warranty Department
• 5600 Argosy Circle
• Building 100
• Huntington Beach, CA 92649

Shipping:

Customers are responsible for all costs incurred on shipping warranty item(s) to Boardriders. Boardriders will cover shipping cost on replacement or repaired item(s) shipping back to the customer.

Boardriders is not liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.

Snow Warranty

Policy covers specifically: Snow

Boardriders warrants all snow specific Outerwear (soft goods), Snowboards and Snowboard Boots to be free of defects in material or workmanship for a period of one (1) year from the original date of purchase, when purchased from an authorized dealer. The Snow warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.  If a Boardriders product is found to be defective after inspection by a warranty technician, Boardriders will repair or replace the product with an existing comparable model at the technician’s discretion. Boardriders is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

Warranty policy is subject to the following limitations:

• - All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
• - All warranty claims returned must have prior return authorization.
• - Repaired or replaced products are covered for the remainder of the original warranty.

How to process a warranty claim:

E-mail the warranty department to obtain a warranty authorization: warranty.usa@boardriders.com.

• - Please include pictures of the item, picture of the proof of purchase, warranty description, your address and phone number.
• - Once your claim has been approved by a technician, ship your item to the following address:
•  
• Warranty Department
• 5600 Argosy Circle
• Building 100
• Huntington Beach, CA 92649

Shipping:

Customers are responsible for all costs incurred on shipping warranty item(s) to Boardriders. Boardriders will cover shipping cost on replacement or repaired item(s) shipping back to the customer.

Boardriders is not liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.

Watch Warranty

Policy covers specifically: Watches

Boardriders warrants all watches to be free of defects in material or workmanship for a period of two (2) years from the original date of purchase, when purchased from an authorized dealer. The watches warranty covers the movement, hands, and face of the watch, but does not cover the watch case, crystal, battery or band, normal wear and tear, accidents, or misuse.  If a Boardriders product is found to be defective after inspection by a warranty technician, Boardriders will repair or replace the product with an existing comparable model at the technician’s discretion. Boardriders is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

Warranty policy is subject to the following limitations:

• - All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
• - All warranty claims returned must have prior return authorization.
• - Repaired or replaced products are covered for the remainder of the original warranty.

How to process a warranty claim:

E-mail the warranty department to obtain a warranty authorization: warranty.usa@boardriders.com.

• - Please include pictures of the item, picture of the proof of purchase, warranty description, your address and phone number.
• - Once your claim has been approved by a technician, ship your item to the following address:
•  
• Warranty Department
• 5600 Argosy Circle
• Building 100
• Huntington Beach, CA 92649

Shipping:

Customers are responsible for all costs incurred on shipping warranty item(s) to Boardriders. Boardriders will cover shipping cost on replacement or repaired item(s) shipping back to the customer.

Boardriders is not liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.

Wetsuit Warranty

Policy covers specifically: Wetsuits

Roxy wetsuits have been designed using the lightest most flexible materials. All stitched styles carry a limited lifetime warranty on workmanship and a limited 1 Year warranty (from the date of purchase) on materials. All glued and blind stitched suits carry limited 1 Year warranty (from the date of purchase) on workmanship and materials. Under our warranty guidelines Roxy will repair or replace (at Roxy's sole discretion) this wetsuit if found to be defective under normal use and proper care. Should you find and fault in workmanship or material during the warranty period please contact the following.

Warranty policy is subject to the following limitations:

• - All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
• - All warranty claims returned must have prior return authorization.
• - Repaired or replaced products are covered for the remainder of the original warranty.

How to process a warranty claim:

E-mail the warranty department to obtain a warranty authorization: warranty.usa@boardriders.com.

• - Please include pictures of the item, picture of the proof of purchase, warranty description, your address and phone number.
• - Once your claim has been approved by a technician, ship your item to the following address:
•  
• Warranty Department
• 5600 Argosy Circle
• Building 100
• Huntington Beach, CA 92649

Shipping:

Customers are responsible for all costs incurred on shipping warranty item(s) to Boardriders. Boardriders will cover shipping cost on replacement or repaired item(s) shipping back to the customer.

Boardriders is not liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.